Support

Need a hand with PostThing? Here's how to reach us, and answers to the questions we hear most.

Contact

Email support@post-thing.com for anything — a connection that won't work, a publish that failed, a question about the app. We read and answer every message ourselves.

For privacy or data-protection requests specifically (access, correction, deletion), email privacy@post-thing.com or see our Privacy Policy.

FAQ

My Facebook Page doesn't show up when connecting

PostThing only requests the permissions it needs to publish to Pages you directly administer — it does not request the broader Business-Management permission. If your only access to a Page comes through a Meta Business Portfolio role (an agency or task-based assignment) rather than a direct role on the Page itself, that Page won't appear in the list.

Fix: on Facebook, open the Page's settings → Page access, and give yourself a direct role with full control of the Page. Then reconnect Facebook from Settings → Accounts in PostThing.

I didn't receive my sign-in email

PostThing sign-in works entirely through a magic link sent to your email — there are no passwords. If the email hasn't arrived:

• Check your spam or junk folder.
• Confirm you typed the correct address on the sign-in screen.
• Sign-in links expire 24 hours after they're sent — request a fresh one from /signin if yours is old.

If none of that helps, email support@post-thing.com and we'll look into it.

How do I delete my account or workspace?

See How to delete your data for the full, step-by-step process — disconnecting individual platforms, deleting posts and media, or deleting your entire account. You can also email privacy@post-thing.com (or support@post-thing.com) to request it directly.